Web Survey Creator takes data security very seriously. We make every effort to ensure that your data is kept secure and that we collect and store only the personal information required to administer your account and make your use of the software as efficient as possible. We have detailed below all steps taken by us to ensure the security of your data.


User Security


Web Survey Creator uses advanced commercially available technology to secure each user's internet session.

* When a user registers with Web Survey Creator they must create a unique username and password that must be entered each time they log on.
* Each secure area of the site (eg credit card pages) uses Secure Sockets Layer (SSL) technology to protect user data
* All sensitive data such as credit card details and passwords are always transmitted over encrypted and secure SSL connections.
* Users can elect to enable SSL each time they log in.
* SSL can be enabled so that responses submitted by survey respondents are transmitted over a secure and encrypted connection.
* All credit card information is transmitted via SSL to our payment gateway provider, SecurePay, where it is securely stored.
* SecurePay holds the highest level of PCI DSS accreditation - strict global security standards to ensure this information is properly protected.
* No credit card information is stored in our database except for the expiry date and last 3 digits of the card to assist you in identifying the card used.



Physical Security


Entrance


* Entrance barriers control vehicle entry
* Revolving access doors with personnel security trap
* Door access controls on all technical area


Access Requests


* Online self service portal based system


CCTV Monitoring


* Full coverage of exterior, entryways, lifts, stairs and site interior
* 28-day digital system access with fully staffed security control room
* Proximity access control system for entrance, exit and lifts


Alarm Systems


* Intrusion detection on all doors, glass breakage sensors and motion detectors for CCTV


Building access


* Articulated truck access to delivery zone.
* Loading bay, goods lift with 10,000 kg capacity to all technical floors
* Secure storage area, staging area



Network Availability


* 24x7 Monitoring of Network
* Redundant Cisco Powered Core Network
* Multiple Upstream Transit Providers using BGP4 for Reliability and Speed
* Multiple Upstream Building Entry Points (North and South) from Diverse Fibre Rings
* Gigabit Switching Network
* Tier 3.5+ Rated Data Centre- the highest rated data centre in Australia



Network Security


* Border protection provided by highly available, industry recognised, stateful inspection firewalling.
* Adaptive core networks allow for dynamic responses to external threats.
* Regular security patching and auditing ensure minimum vulnerability footprint on OS layer.



Storage Security


* Data stored on fully redundant, fault tolerant disk subsystems
* Continuous data protection offered from 12 hourly, 60 day retention backups to physically disparate devices


Further Security Information


If you have any concerns or questions, please contact us.