If a survey respondent attempts to use their browser history/navigation buttons (back/forward) to navigate through the survey rather than using the correct survey navigation buttons they will now see a warning message when they subsequently try and submit a survey or use the survey navigation to move to the next or previous page. This message will warn them this was not appropriate and take them back to the correct page they were originally on. This behaviour is appropriate as respondents cannot use their browser navigation controls. Any survey response where this has occurred is flagged for reference. One the respondent has been returned to the original location they can continue their survey experience as normal.
You can optionally set a warning that will appear when the respondent tries to us browser navigation to change survey page or leave the survey. By default, the message won't be shown - to show it, you need to go into the settings for the survey. It is an optional message because the showing of a warning may not be appropriate in some situations.
The bias can be set when a CATI survey is first created, and can also be edited on the CATI distribution. All calls are biased automatically to have a score from 1 to 1000 (the higher the score, the sooner the call will be provided to the interviewer). The additional bias added for number of calls made effectively creates "stratas" of calls that will be called in order (calls are still randomised within the strata that a particular call falls in).
Advanced Call ReopeningNow any previously closed call can be reopened - even previously completed calls. New system statuses - "Prior Complete", "Prior Screen Out" and "Prior Quota Out" - are added where appropriate to calls that are reopened. It is up to the interviewer to change the call and then save it again. A new complete status is created, and the call time is the sum of all the prior completes plus the time spent on the latest complete.
Enhanced Call Close WorkflowClosing a call can now be performed quickly at any point, with a customised list of call close statuses making the call close process quicker than ever before.
Enhanced, Filtered Call BreakdownThe call breakdown now has more details than ever before. You can easily filter based on respondent tags, quotas, timezones and date ranges. An export to Excel makes it easy to get the details out into a printable report.
Other Fixes and Enhancements
Respondent tags are now loaded prior to Email merging.
HTML5 number formatting removed from numerics by popular demand.
Fixes to the API for Numerics and GET data.
Web Portal was not refreshing automatically after 1 hour. Fixed.
Survey filter condition and flow control for respondent tags now have instructions on screen on how to use
Recalculating a filter for multi-select "not equal to" didn't work. Fixed.
Change to "Recent Unread Logs" - only show logs from the last hour
Import/delete respondents only allows one service process at a time now to ensure accidental deletion does not occur
Selecting filter items in portal did not work. All filter items were always shown no matter which option chosen. Fixed.
Added methods to have quotas and data pumps triggered through API.
Multi-level data-piping (piping a pipe code into another pipe) is now supported to 1 level.
Survey copy was including reports which could not be refreshed. Fixed.
When importing response data choice and row codes parse is now not case sensitive
Please specify option in IE 10/11 did not focus properly. Fixed.
Switching languages in thank you page is now correctly handled.
Rows are now identifiable in Grids (to aid in survey scripting)
Collaborated surveys can now be copied
Highcharts local server image generation is now possible
Datapiping from ConstantSum didn't deal with different formatting for decimals vs integers. Fixed.
Datapiping of all numeric types - including decimals and currency - is now consistent.
Numeric Grid failed for DataPiping with Email Data Pumps. Fixed.
Excel response export displaying numeric question responses with large numbers in scientific notation. Fixed.
Images/ 1pix.gif graphic improperly referenced. Fixed.
Deleting a Survey or Distro didn't delete the custom link meaning it could not be used again. Fixed.
There were problems when importing data for both the name and address demographic questions. Fixed.
Data pump now outputs file upload question url.
Data Export now includes file upload URL in the Excel spreadsheet.
Google translate now available in survey distributions.
Response import for Hierarchical List was based on index not weighting. Fixed.
Next and Previous Button now hide on submit so you don't click them multiple times on slow systems.
Custom validations can now be created on star rating questions
Various fixes to the API for numerics
Remove HTML5 Number Formatting (De-enhancement)
Respondent Tags were not retrieved prior to Email Merging. Fixed.
Team leader user type is now hidden
Single/plural appointments text is now correctly handled
Appointments have been reworked to better handle how appointments are added
Test respondents now include draft data
Respondent names are reformatted to support larger names
Phone number validation is not optional for all except CATI respondents
Call Statuses can now be copied
Test respondents are now identifiable in the session log with (test) tag
Colour and delay are now editable on system statuses
Standard Global Statuses can now be set up from the browse through a toolbar button
Relevancy is now recalculated immediately when an incomplete transaction (eg. no answer) is saved
"Unused" respondents can now be filtered
Sort by status was not working on the Closed Respondent browse. Fixed.
Unused count was calculated only after a long delay on the browse. Fixed.
Date filter on interviewer breakdown kept clearing after being selected (but is filtering correctly)
New group added to the appointment list -> My Appointments
Country codes like +61 are now cleaned up to show as readable phone numbers
Appointments are no longer included in the browse of contacts on the CATI "Contacts" tab
Respondent relevancy score calculation optimised to run when resources are available
We now show next contact start and end time when view Cati respondent details in design site
Call statistics are now available for the whole day, and the current session, for interviewers
Can now edit delay and colour in Cati System Statuses
Add new 'Copy Status' functionality to Add/Edit CATI Status dialog
When import/update CATI respondents phone validation must always be checked
is our major new release with a massive list of enhancements. Find out more...
featured new drag and drop respondent importing. Find out more...
featured new file upload question type. Find out more...
featured new page navigation, new date question styles and response importing. Find out more...
featured new question types, an alert system, and integration with Contact Profiler. Find out more...
featured Page Looping, Enhanced Page Navigation and Filtering and On-premise versions for MR customers. Find out more...
featured advanced questions such as drag & drop and slider based questions, together with full survey scripting. Find out more...