What Happens if the Respondent Declines the Survey?
If a respondent clicks on the DECLINE option, the respondent will decline from
just that survey, this is then reflected in the application when navigating to
My Surveys --> Declined Responses:
The survey designer has the option to
UNDECLINE a respondent by navigating to the
Distribution --> Respondents browse. Select a respondent then click on the Undecline button:
What Happens if the Respondent Chooses to Block Emails?
If a respondent clicks on the BLOCK option, you
can't/won't be allowed to send surveys to that respondent again
AND you cannot affect the block at all.
The person who has blocked themself however does have the ability to
UNBLOCK themself. A respondent can use the following link to
UNBLOCK themself on the WSC website:
Unblock/block emails
